FAQ’s
Do I need to charge my Kado Bar before the first use?
No, all Kado Bar devices come pre-charged and ready to vape right out of the box. You only need to recharge it once the battery indicator light flashes or the screen shows 0%.
How long does a Kado Bar typically last?
It depends on your vaping style. For a standard user, a 10,000-puff device usually lasts 1–2 weeks. Using “Boost” or “Power” modes will drain the juice and battery faster.
Can I refill the e-liquid in my Kado Bar?
No, Kado Bars are “disposable” closed systems. They are designed to be used until the liquid or battery is depleted and then safely recycled or disposed of.
What should I do if my device is leaking?
Minor condensation near the mouthpiece is normal. However, if liquid is leaking from the air holes or charging port, stop using it immediately and contact our support team.
Is it safe to leave my vape charging overnight?
We recommend unplugging your device once the indicator shows it is fully charged. To preserve battery health and safety, it’s best not to leave any electronic device charging unattended for long periods.
Why is the light blinking when I try to take a puff?
A blinking light usually means the battery is dead and needs a recharge. If it blinks even after a full charge, the device may have reached its maximum puff count.
Where is my package?
Check your tracking information first. If it hasn’t updated or shows “In Transit” or “Delayed,” please allow up to 7 business days for scanning updates.
If there are still no updates after this time and you believe you have a lost or missing package, please contact us using the form on this page. We can open or continue a case with the carrier.
Can I contact the shipping carrier myself?
No. Please contact us instead. We handle the investigation and claim with the carrier using your shipment and order details. Calling the carrier separately can create delays and duplicate case references.
How long does it take to resolve a missing package?
Once you report the issue to us, we review the tracking information and begin the carrier investigation. Typical investigations take 2–3 business days, depending on the carrier and the details of the case.
What information do you need from me?
Please provide the following information:
- Order Number
- Full Name as shown on the order
- Shipping ZIP/Postcode or full shipping address
- Tracking Number, if available
- Any delivery notes you received, if applicable
Providing complete information helps us review your shipment and start the investigation more efficiently.
What happens after I submit the form?
We review your shipment details and confirm the available tracking information and delivery attempts, if any. If the package is determined to be missing, we will file or continue the carrier claim and update you as the investigation progresses.
Will you resend or refund me?
If the carrier investigation confirms that the package is lost or cannot be delivered, we will advise you of the available options, such as reshipment or refund, based on our policy. Each case is handled after the tracking and carrier claim outcome has been confirmed.